Frequently Asked Questions
Everything you need to know about your ikatee shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the domestic region. We offer free shipping on all orders over $75. For orders below this amount, a flat rate of $5.95 applies.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At ikatee, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are committed to reaching 100% sustainable materials by 2025.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.